Many patients come to physical therapy with a referral from their doctor; however, most insurance companies do not require a physician’s referral. A referral, however, is required for Medicare/Medicaid patients. Please check with Jill, our office manager, to verify if a referral is necessary for your insurance coverage.

If you have a referral for physical therapy from your doctor, please bringthat with you or email it ahead of time.

Please also remember to bring your insurance card(s) and a credit card/cash for your copay.

We accept most major insurance carriers including Medicare/Medicaid, Wellmark Blue Cross & Blue Shield, United Healthcare, Hawk-I, Midlands Choice, etc. Please call the Dyersville clinic and speak with Jill to verify if we are in-network with your insurance carrier.

To ensure the most effective treatment, please wear loose-fitting, comfortable clothing and comfortable shoes.

Billing for therapy services is similar to what happens at your doctor’s office. When you are seen for treatment at Physical Therapy Solutions, the following occurs:
1) Our office bills your insurance, Worker’s Comp company, or you directly for the charges related to your treatment based on CPT (Common Practice Terminology) codes.
2) These codes are transferred to a billing form that is either mailed or electronically submitted to your insurance carrier.
3) Your carrier processes this information and makes payments according to an agreed upon fee schedule.
4) An EOB (Explanation of Benefits) is generated and sent to you, and the therapy clinic receives a check for payment and a balance due by the patient.
5) You are responsible for any costs not covered by your insurance. Some insurance policies have a co-pay and/or deductible and some do not.

It is important to note that there are many small steps (beyond those outlined above) within the process. Exceptions are common, and at any time along the way, information may be missing, miscommunicated, or misunderstood. All of these can delay the payment process. For peace of mind, we recommend checking with your insurance carrier for specifics related to your plan. Jill, our office manager, will work closely with you to keep you informed or answer any questions regarding your insurance coverage and physical therapy fees as well.

You will be evaluated at your first visit by one of our licensed physical therapists. In most cases, your initial PT will also treat you during subsequent visits. Our physical therapist assistants, work closely alongside our physical therapists to aide in treatment as well. We want you to feel comfortable with our PT’s one-on-one style to best maintain continuity of care during your recovery. 

There are dozens of different treatment interventions that our staff uses depending on your diagnosis, pain management, and plan of care. Feel free to ask them at the time of your appointment!

This first appointment will last approximately one hour.  For your remaining appointments, most physical therapy treatments will last approximately 45 minutes.

PTS is always looking for enthusiastic physical therapists, PT assistants, and patient care coordinators. If you are interested, we encourage you to apply here!

Here at PTS we are devoted to teaching and mentoring the next generation of physical therapists. We offer paid internships for undergraduate level upperclassmen as well as unpaid observation hour opportunities for high school and undergraduate students interested in the field of physical therapy. If you are interested, please check out our internship pages for qualifications here!